Giantex
Giantex Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Giantex has 2.3 star rating from 20 customer reviews; consumers are mostly dissatisfied with a 65% unfavorable vs 25% positive split.
Key Takeaways for Future Customers
- Expect mixed product quality despite some positive reports on price and support for back problems.
- Prepare for difficult returns and slow responses when seeking refunds or replacement parts.
Negative Feedback / Risk Areas
- Frequent Giantex customer complaints cite damaged deliveries, missing parts, and hard-to-reach customer service.
- Refund and return policy issues lead many to request a refund and report partial or delayed reimbursements.
Positive Feedback
Some customers praise the price and product usefulness, especially for back problems, and a few issues were eventually resolved with replacements.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Giantex has 2.3 star rating from 20 customer reviews; consumers are mostly dissatisfied with a 65% unfavorable vs 25% positive split.
Key Takeaways for Future Customers
- Expect mixed product quality despite some positive reports on price and support for back problems.
- Prepare for difficult returns and slow responses when seeking refunds or replacement parts.
Negative Feedback / Risk Areas
- Frequent Giantex customer complaints cite damaged deliveries, missing parts, and hard-to-reach customer service.
- Refund and return policy issues lead many to request a refund and report partial or delayed reimbursements.
Positive Feedback
Some customers praise the price and product usefulness, especially for back problems, and a few issues were eventually resolved with replacements.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No resolution or any options. they kept blaming amazon. i have a document from them saying I will get a full refund. this has been going on for 3 weeks
- - Promised full refund of $102.71 but only $39 was received.
- - Documents show $102.71 refund; they were told Amazon charged the return shipping.
I have reached out to them since feb 7th with no resolution. I did contact the AG office and will continue to get my refund.. I will never do business again
I immediately reached out numerous times to the seller as amazon had told me to do.. I also attached all my documents from them saying how much was being refunded. Which would be $102.71.. Well I received only $39 in my bank so I reached out again and was told that amazon charged me shipping for the return not the seller..
I then contacted amazon several times and they kept dancing around and said the seller needs to refund the rest.. I have over 6 tickets that were supposed to be escalated.. I did receive a message saying they denied my request for the full amount.. They told me AGAIN TO CONTACT THE SELLER..
so I did. They are useless and will not resolve this for me.. I had a return label that was of no charge, If THEY WERE GONNA CHARGE ME $69 to return it,, DO YOU THINK I WOULD OF..The reason I had to return is it was very low to the ground and my husband had surgery, he needed a higher chair. I am so upset with all the back and forth and not getting a resolution after all this time,, It has been 3 weeks still NOTHING FROM THEN OR AMAZON..I would of kept the chair and gave it to my grandson..
I did purchase a chair that was higher for him to get out of.. I really want some type of resolution or send my chair back.. This is poor customer service.. and they didnt even try to help me or give any other options..
This is how they treat their customers..
WELL BEWARE WHEN YOU ORDER FROM THEM.I do have the documents that they said the amount of my refund which would be $102.71 but they blow me off and say amazon charged my a fee to send back.. poor poor excuse.They could of made it right or send me the chair back..I am going to talk to the AG;s office as well
User's recommendation: Dont buy from them. They lie and push you off or blame amazon for their issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
Resolved: I purchased my Giantex washing machine...
- - It makes a loud noise on the second spin cycle; return approved and due by April 4; user is disabled and seeks replacement or refund.
Company fixed the issue and I have been provided with full refund. They were very responsive and I had my refund in less than 3 days. Contact them by Email or phone.
Im waiting to hear back to see if they will replace the item. I talked to customer service today.
It makes a loud noise on the second spin wash cycle going backwards. I took off the bottom, checked the belt, and everything looks fine. I live in an apartment, and I'm disabled, so I can't afford another one. I just want a replacement.
It says my return request was approved, but it says to return by April 4th. I don't have the box and can't lift the item and take it to UPS. Could you please call me or email me so I can get a replacement or my money back?
Thank you. {{Redacted}}
Email Glittergirl87@***.com
- Low price
- Hard to get ahold of company to resolve issue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Esch-Sur-Alzette, Esch-Sur-Alzette
Missing part
Please someone call me. I got crazy!!!
I am trying to call you from luxembourg. I need to talk to responsible person !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWashing machine
My machine was delivered damaged and I have not been able to speak to anyone or get replacement parts. Or just send me another machine.
User's recommendation: Be careful where you purchase from’
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They sent me the wrong item and refuse to send me what I bought
- - Ordered two queen-sized heated mattress pads but got two wooden items; issue ongoing since 11/27/2024; company won’t act until items are returned.
Company fixed the issue and I have been provided with apology.
I bought two queen-sized heated mattress pads. They sent me two wooden whatever they are instead.
I have been going back and forth with this company since November 27, 2024, and still do not have the items I ordered. They won't do anything until I send back their $25.00 wooden junk. My purchase cost far more than that. Don't waste your time with this company, they are not going to do the right thing.
It was their mistake. Does this look like queen-sized heated mattress pads to you?
- No pros
- Sent me the wrong items
- And refuse to do the right thing
Preferred solution: Full refund
User's recommendation: Do not do business with this company, it is a waste of time and money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: DO NOT ORDER FROM GIANTEX/GOPLUS/COSTWAY--POOR QUALITY AND CUSTOMER SERVICE!
- - Costway 9000 BTU portable AC overheated and was unsatisfactory; Costway is linked to Goplus.
- - Giantex ottoman arrived with a lid hole; can't ship back.
Company fixed the issue and I have been provided with product replacement. I WOULD UPDATE MY 10/2/24 REVIEW OF GIANTEX FROM 1 STAR TO 4 STARS BECAUSE THEY SHIPPED A REPLACEMENT STORAGE OTTOMAN AND I DID NOT HAVE TO SEND BACK TO THEM THE ONE THAT ARRIVED DAMAGED.
COSTWAY IS THE SAME COMPANY AS GOPLUS. COSTWAY/GOPLUS CUSTOMER SERVICE SUPERVISOR, RON R. SAID, THIS COMPANY IS IN CHINA--IT'S ALL ABOUT QUANTITY NOT QUALITY." ON 9/26/24 I ORDERED THE Giantex Storage Ottoman Cube, 15 Inches. THE COMPANY LISTED IS "GIANTEX.
MUCH TO MY DISMAY "GIANTEX" IS THE SAME COMPANY AS COSTWAY AND GOPLUS. I WOULD HAVE NEVER ORDERED THIS ITEM IF I HAD KNOWN. I RECEIVED THE OTTOMAN TODAY AND IT HAS *** IN THE TOP OF IT (THE LID). I PAID MORE MONEY TO GET THE IVORY COLOR AND IT LOOKS TERRIBLE BECAUSE OF THE HOLE.
THE HOLE WILL ONLY GET BIGGER AS I USE THE OTTOMAN.
I CAN'T SHIP THIS BACK BECAUSE I AM HOMEBOUND/DISABLED/ALONE. I LOST OVER $250 ON THE COSTWAY/GOPLUS A/C AND NOW I'M GOING TO LOSE THE $43 I SPENT ON THIS COSTWAY/GOPLUS/GIANTEX OTTOMAN BECAUSE I WILL HAVE TO ORDER ANOTHER FROM A DIFFERENT COMPANY THAT DOES NOT BELIEVE IN "QUANTITY OVER QUALITY."
- Quantity over quality
- Poor customer service
- Same terrible company as costway and goplus
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- - Customer has not received return labels by email or text for two end tables and requests free shipping labels from customer service.
You are not sending me by email or by Texting ofmy return labels that I need so I can have free shipping so I can return these two end tables back please someone help me here. I got them through Amazon and they said they gotta get the stuff from you your customer service so lets get it to me so I can mail these back you can do it from BETHBARTELS 59@***.com or you can do it by 989-245-**** thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUPDATE ON PREVIOUS 10/2/24 REVIEW
- - Oct 2, 2024, I wrote a review titled DO NOT ORDER FROM GIANTEX/GOPLUS/COSTWAY.
- - GOPLUS shipped replacement ottoman and rating changed from 1 to 4 stars.
ON OCT. 2, 2024, I WROTE THE REVIEW TITLED "DO NOT ORDER FROM GIANTEX/GOPLUS/COSTWAY--POOR QUALITY AND CUSTOMER SERVICE!"
GOPLUS CONTACTED ME AND SHIPPED A REPLACEMENT STORAGE OTTOMAN WITHOUT MY HAVING TO SHIP BACK THE DAMAGED ONE I RECEIVED. SO, I UPDATED MY REVIEW FROM 1 STAR TO 4 STARS.
User's recommendation: BE PERSISTENT WITH GOPLUS CUSTOMER SERVICE
Los Angeles, California
Horrible return policy
I tried to return an item thats not so sturdy and the company is charging me and shipping fee for the same price as the item!!! I am very upset and I cannot reach anyone!!!
User's recommendation: Never recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed an adapter
I need an owner's manual for a Giantex model #EP22781.
Ricky Gaither
203 Valley View Avenue, Apt #5
Chattanooga, TN 37415
Preferred solution: Owners manual for giantex model# ep22761
User's recommendation: Make sure u have owners manual when purchasing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResponse received
After contacting the company via telephone and sending a review via PissedConsumer, Giantex responded favorably and I returned my item via FedEx.
A $1000.00 lift recliner was purchased for me (order # 701-143****-805****) Christmas 2022 and within 10 months the chair stopped working.
- - Warranty is stated as six months.
- - Paperwork promises to make it right, but no assistance was offered after requesting a new motor.
I've simply been told "NO". No assistance was offered and the dealings with their staff was very curt and useless.
I'm simply stuck with a $1000.00 chair that is not working and of no service for a disabled senior. I'm truly surprised that Amazon supports companies like this.
Giantex is a company that's in for the sales but definitely not the support that their paperwork touts. Very disappointing and expensive lesson.
I was told that their warranty was only 6 months (??) and, although their included paperwork says "Please give us a chance to make it .right and do better", no assistance was offered. Even when asking to purchase a new motor to fix the useless chair, I received only dodgy excuses and NO assistance.
- Lousy service pathetic warranty not made known up front
Preferred solution: a replacement motor (PA-42860(CN)) so this chair can be repaired. This motor is not available here.
User's recommendation: Buyer beware. I would not recommend this company...even though it was through Amazon that the chair was purchased.
I am having trouble returning my purchase
They have sent me a return label put are asking for a password which was never discussed please help me I need this gone
Preferred solution: Full refund
Return process
- - They wanted specific return instructions.
- - They expressed thanks for the help.
- - They wished the agent a good day.
Wanted specific details on how to return item I dont know why you want at least 100 symbols I dont have that much to say I appreciate all your help and I think you did your best to try to make my situation easy for me so I thank you for all youve done for me. You have a good day and I hope that you continue to do the job that youre doing. Thank you so so much.
- Excellent
User's recommendation: Keep doing what you’re doing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder replacement parts
- - The customer service email is not valid.
- - Direct messages require a confirmation number, and contacting you is difficult to place an order.
The email address that the costumer service gave me,, service @***.com"is not valid. The direct message to you needs a conformation number, I received a long time later. It's very difficult to reach out to you and make an order.
Please, send me an information, how to reach you out and make an order.
Thanks!
Preferred solution: I need a new drive belt for my portable washer Giantex model FW45-1678.
Need instructions to fold a Giantex large, folding patio chair.
- - Could not fold the chair at first.
- - Requested a folding video; no email arrived.
- - Found instructions and could fold; product is good.
Could not fold up my chair. Called Giantex and was told to email you to request a video of how to fold.
No email came, but even though I thought I had misplaced the chair's instructions, I found them, and was able to fold my chair.
Good product! Love the chair!
Happy ending!
C. Edwards
User's recommendation: Will recommend product.
Delivery not been delivered
I got told my delivery would arrive on the 15th November
But it came a day early with no warning and no tracking information.
Now it says they will try again but no mention of a date or time plus it didn't come today the day it was ment too so now I have lost a full days wage for nothing. When I my delivery coming ?
User's recommendation: Not if they use DHL delivery service
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They finally sent a refund. Still do not recommend this company. If they send the wrong items, you will spend days trying to get them to send what you originally bought.